Shipping & Returns


We aim to ship all items as soon as payment is cleared. This means that items ordered and paid for by 1pm (UK time) Monday-Friday are usually dispatched on the same day.

We are working closely with our carriers to ensure your parcel can reach you as quickly as possible.

Order Tracking

When you place an order with we'll email you an order confirmation, where you'll be given a link to track the progress of your shipment. If you have any questions about your order, feel free to reach us at with your order number in the subject of your email.

Estimated shipping time

  • UK: £4.99 (1-2 working days)
  • EU: £4.99  (3-5 working days)

We offer FREE UK on orders over £49 and FREE EU delivery on orders over 49 EUR.

Business Days and Holidays

Our warehouse ships Monday through Friday and is closed for holidays. If you place your order on a holiday or weekend, we will begin processing your order on the following business day.

International Shipping

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Germany.


We want you to be fully satisfied with every item that you purchase online from Dermz Laboratories. If you are not satisfied with an item that you have purchased, you may return it within 14 days for a full refund of the purchase price, minus possible shipping, handling or other charges. You have the right to return your order within 14 calendar days after receiving the order. This return period constitutes fourteen days starting from the day on you have received your package.

A declaration of withdrawal from the contract can be made: In writing to the address:

  • The Mille, 1000 Great West Road, TW8 9DW, Brentford, United Kingdom;
  • In electronic form via e-mail to the following address:

All items must be unused and in their original packaging. You must diligently pack the items for return shipment so that they will not be damaged. If necessary, use protective outer packaging. If you are no longer in possession of the original packaging, please use suitable packaging with sufficient protection against shipping damage.

The customer who exercises their rights under the warranty is obliged to deliver the product to the following address: Fedex Cross Border Fulfilment Centre, Christy Way, Essex, Basildon SS15 6TR, United Kingdom.

In case you have any difficulties in making your return, please contact our Customer Service at We will be happy to help you.

How to return your shipment

  1. You have to accommodate the costs and arrangements of the returning by yourself.
  2. Choose the delivery service you prefer (for example, bring your parcel to your nearest post office) and send the package back to us. Please notice that the returning process is under your responsibility (insurance, fees, tracking code). The return time depends on the delivery service you have chosen.
  3. Before returning any articles to us please assure that you send the articles back to the same warehouse that has shipped your delivery.

The return address for EU customers is: Qlink sp z o.o., ul. Parzniewska 18 bud.2, 05-800 Pruszków, Poland.

The return address for UK customers is: Fedex Cross Border Fulfilment Centre, Christy Way, Essex, Basildon SS15 6TR, United Kingdom.

Money refund

We will use the same payment method that you used in the original transaction. The amount of your refund will be credited to the same account from which you paid for the purchase.

We will issue your refund not later than within 7 calendar days after receiving the returned item. It may take several days for refunds to appear on your account statement, typically it can take up to 7 business days.

Your return will be refunded within 14 days, according to your payment method.  


Unfortunately, we don’t offer exchanges. If you wish to order a different product, please return the purchased item and order the new item online yourself. We will refund your money for the first buy as soon as we receive the parcel.